Complete redemption within redemption period.
Redemption of services and merchandises are subject to availability.
You will receive a product or service QR code within 24 hours.
Either the member or the member’s representative must be present to receive the awards at the agreed date and time.
Members must provide a valid contact phone number and mailing address for delivery purposes. Should delivery be unsuccessful as a result of inaccurate contact information or the member not being present at the agreed delivery time, Service/Product provider will charge the member a re-delivery fee.
The consignee is required to pay for all customs charges, import duties and taxes and postal clearance fees where applicable at the destination.
After the shipment of a package, the member has 60 days to place a claim with the Service/Product Provider or Delivery House if they do not receive their item. Following this claim, an investigation will be made and a new product will be sent after the investigation is completed.
After the 60 days have elapsed, the member will no longer be able to place a claim for a lost item.
Product photos/videos are for reference only.
All redemption is final, products cannot be returned or exchanged.
The Puzzle Redemption Program is only applicable to www.puzzlechase.games and is subject to the terms and conditions of at [puzzlechase T&C] link.
In case of any dispute, the Company, as well as the merchandise and services suppliers reserve the right to make the final decisions.
Subject to other puzzlechase.games terms and conditions [link].